Subscription Policy

Subscription Policy

Save time and money with Cielume's flexible subscription service. Get your Pure Himalayan Shilajit Gummies delivered automatically—on your schedule.

💰 Subscription Benefits

What You Get:

✅ Save 20% on every order (compared to one-time purchase)
✅ Free Shipping on all subscription deliveries
✅ Never Run Out - Automatic deliveries on your schedule
✅ Cancel Anytime - No commitments, no penalties
✅ Full Flexibility - Pause, skip, or modify anytime
✅ Early Access - First to try new products and exclusive offers

Example Savings:

  • Regular Price: $39.99/bottle
  • Subscription Price: $31.99/bottle
  • You Save: $8.00 per month ($96/year)

📅 How It Works

1. Choose Your Frequency

Select delivery schedule that fits your routine:

  • Every 30 days (most popular)
  • Every 45 days
  • Every 60 days
  • Every 90 days

2. Automatic Delivery

Your order ships automatically based on your schedule. You'll receive:

  • Email reminder 3 days before each shipment
  • Tracking information once shipped
  • Consistent supply without reordering

3. Manage with Ease

Control everything from your account dashboard:

  • Skip upcoming deliveries
  • Change frequency
  • Update payment method
  • Modify shipping address
  • Cancel subscription

🔄 Managing Your Subscription

Access Your Account:

Log in at cielume.com/account to manage all subscription settings.

Common Actions:

Skip a Delivery:

  • Click "Skip Next Order" at least 48 hours before billing date
  • Your subscription stays active
  • Next delivery scheduled automatically

Pause Subscription:

  • Choose pause duration: 1, 2, or 3 months
  • No charges during pause period
  • Resumes automatically after pause or when you reactivate

Change Frequency:

  • Update anytime to match your usage
  • Change takes effect on next order
  • No restrictions on how often you can adjust

Update Products:

  • Switch between 3000mg and 4000mg formulas
  • Add or remove products from subscription
  • Pricing adjusts automatically

Change Address or Payment:

  • Update at least 48 hours before next billing
  • Changes apply to future orders immediately

❌ Canceling Your Subscription

No Hassle, No Penalties

How to Cancel:

Option 1: Self-Service (Instant)

  1. Log in to your account
  2. Go to "My Subscriptions"
  3. Click "Cancel Subscription"
  4. Confirm cancellation

Option 2: Email Us

  • Send request to Sale@cielume.com
  • Include "Cancel Subscription" in subject line
  • We'll process within 24 hours

Important Timing:

  • Cancel at least 48 hours before next billing date to avoid being charged
  • If next shipment already processed, you can return it under our Return Policy

What Happens After Cancellation:

  • ✅ No future charges
  • ✅ No cancellation fees
  • ✅ Confirmation email sent
  • ✅ Can resubscribe anytime with same discount

💳 Billing & Payment

When You're Charged:

  • First order: Charged immediately at signup
  • Future orders: Charged on your scheduled billing date (based on delivery frequency)
  • You'll receive email 3 days before each charge

Payment Methods:

  • Credit cards (Visa, Mastercard, Amex, Discover)
  • Debit cards
  • PayPal
  • Apple Pay / Google Pay

Failed Payments:

If your payment fails:

  1. We'll email you immediately
  2. You have 5 days to update payment info
  3. After 5 days, subscription pauses automatically
  4. Reactivate anytime by updating payment method

We'll never surprise charge you - payment issues pause subscription, not cancel it.

📦 Shipping & Delivery

Subscription Shipping:

  • Free shipping on all subscription orders (domestic US)
  • Ships via USPS or UPS (2-5 business days)
  • Tracking provided for every shipment
  • Signature not required

Processing Time:

Orders process 1 business day before scheduled ship date.

Need it faster? Add expedited shipping option at checkout (one-time fee applies).

🎁 Subscription as a Gift

Gift Subscriptions:

  • Purchase subscription for someone else
  • Choose duration: 3, 6, or 12 months
  • Recipient can manage delivery schedule
  • Notification sent to recipient or kept as surprise

How to Gift: Contact Sale@cielume.com with "Gift Subscription" request. We'll set it up manually with custom gift message option.

🔒 Your Subscription Data

What We Store:

  • Shipping address
  • Payment information (securely encrypted)
  • Order history
  • Delivery preferences

Your Control:

  • Update information anytime
  • Export order history
  • Delete account and data upon request

We never share your subscription data with third parties. See our Privacy Policy for details.

🆘 Subscription Support

Common Questions:

Can I have multiple subscriptions? Yes! Manage different products or frequencies for yourself or family members.

What if I'm traveling? Skip upcoming delivery or update shipping address temporarily.

Can I return subscription orders? Yes! All orders qualify for our 30-day return policy, but note that subscription discounts are non-refundable.

What if product arrives damaged? Contact us immediately—we'll send replacement at no charge and you keep your subscription discount.

Do subscriptions renew automatically? Yes, until you cancel. There's no contract or end date—you control how long it runs.

📞 Need Help?

Subscription Support:

📧 Email: Sale@cielume.com
💬 Live Chat: Mon-Fri, 9AM-6PM EST
🖥️ Account Dashboard: cielume.com/account
⏰ Response Time: Within 24 hours

We're here to make your subscription experience seamless.

📝 Terms Summary

✅ Save 20% + free shipping on all subscription orders
✅ Cancel anytime, no commitments or fees
✅ Pause, skip, or modify delivery schedule freely
✅ 48-hour notice required for changes before billing
✅ All orders eligible for 30-day return policy
✅ Subscription discount non-refundable if order returned

For general return/refund questions, see our Return & Refund Policy.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.